Problems installing the signer.

[agostini]

During installation, in the last step, it says that a page will open so it can be marked as trusted and so on. However, this page does not appear during the installation.

When running the signer, it keeps downloading the extension, and every time it is launched, it starts in the Windows system tray, but it never actually opens for use.

The computer has been restarted, the troubleshooting steps have been followed, and it still does not work.

[Janak Mulani]

Hi,

Just to clarify:

1. You installed OWS by running the installer OpenWebStart_windows-x64-x64_1_13_0.exe

2. Your are saying that during the last step of installation " it says that a page will open so it can be marked as trusted and so on"
I am not clear about this. The last screen of installer asks about Jnlp File Association. There is no such screen which asks about "marking trusted".

3. Did you try running a Jnlp file with the installed OWS? either you can double click on the Jnlp file to run it with OWS or you can run OWS explicitly from command line in the directory where you installed OWS. For example:

Code: Select all

>>javaws.exe  <path orurl of the Jnlp file>

4. After you launch a Jnlp file with OWS, it downloads the Jnlp file and the resources such as jar files specified in the Jnlp file. OWS may ask you to trust the Jnlp app in case OWS is not sure about the security of the Jnlp app.

5. Can you please share your Jnlp file and the logs? However, beware that this is a public forum and your posts are visible to other members of the forum. You may redact the sensitive parts from the logs and Jnlp or else by buying private support https://openwebstart.com/support/ you can get a private channel on the forum.

[agostini]

Attached is the image showing what I mentioned should appear on the first run, but it does not appear.

I also ran `javaws.exe "file.jnlpx"` in the terminal, but it still does not work.

And every time I access the website to use the signer, the same thing happens: it downloads a new `.jnlpx` file.

[agostini]

Atach

[Janak Mulani]

1. So you were able to install OWS successfully.

2. Then you launched your Jnlp file with OWS.

3. OWS downloads resources and verifies the signing certificate and show the Security Dialog asking to trust the application.

4. You choose "Always Trust" and click on the Run button.

5. Your application called SIGNER is started by OWS but the SIGNER application shows the dialog "Run the downloaded file and wait for loading..."

6. What happens after this dialog is shown?

7. Is the SIGNER app you start with OWS supposed to download a Jnlpx file that you need to run with OWS?

I need to see your Jnlp file and the OWS logs to understand what is going on with your app.