Problems installing the signer.
Posted: 15 Apr 2026, 19:07
I had opened a ticket, but I’m unable to reply to it, so I’m sending the ticket again below.
During installation, in the last step, it says that a page will open so it can be marked as trusted and so on. However, this page does not appear during the installation.
When running the signer, it keeps downloading the extension, and every time it is launched, it starts in the Windows system tray, but it never actually opens for use.
The computer has been restarted, the troubleshooting steps have been followed, and it still does not work.
Attached is the image showing what I mentioned should appear on the first run, but it does not appear.
I also ran `javaws.exe "file.jnlpx"` in the terminal, but it still does not work.
And every time I access the website to use the signer, the same thing happens: it downloads a new `.jnlpx` file.
![Image]()
During installation, in the last step, it says that a page will open so it can be marked as trusted and so on. However, this page does not appear during the installation.
When running the signer, it keeps downloading the extension, and every time it is launched, it starts in the Windows system tray, but it never actually opens for use.
The computer has been restarted, the troubleshooting steps have been followed, and it still does not work.
Attached is the image showing what I mentioned should appear on the first run, but it does not appear.
I also ran `javaws.exe "file.jnlpx"` in the terminal, but it still does not work.
And every time I access the website to use the signer, the same thing happens: it downloads a new `.jnlpx` file.